Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: 8 Sep 2025

This Privacy Policy describes how PT SYNC SOFTWARE TECNOLOGIES ("we," "us," or "our") collects, uses, and discloses your Personal Information when you use our application, SYNCOST (the "App"), on the Shopify platform.

1. Information We Collect

We collect certain information when you install and use the App. The information we collect falls into two main categories:

A. Personal Information from Merchants When you install the App, we are able to access certain Personal Information from your Shopify store, including:

  • Your name, address, email address, phone number, and location.

  • Information about your store, including order data, products, customers and other store information necessary for the App's functionality.

B. Personal Information from Customers When you use the App, we may also collect Personal Information from your store's customers, such as:

  • Customer names, shipping addresses (for the calculation of shipping fees)

2. How We Use Your Information

We use the information we collect to operate, maintain, and provide the features and functionality of the App, including:

  • To provide you with a comprehensive Analytics dashboard for profit, cost, and to give you a better insight into your store's performance.

  • To perform calculations, such as shipping fees, profit, costs..etc

  • To provide customer support and improve our service.

We will not use the data for any purpose other than those described in this policy.

3. Sharing Your Information

We may share your Personal Information with third-party service providers who perform services on our behalf to support the App's functionality, such as:

  • Facebook Ads API

  • Google Ads API

  • TikTok Ads API

  • Printify API

  • Printful APIs

These service providers are bound by confidentiality agreements and are prohibited from using your Personal Information for any other purpose.

We may also share your information in the following circumstances:

  • With your consent: We will share your information when we have your explicit permission to do so.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Right to Access: You have the right to request a copy of the Personal Information we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

  • Right to Erasure: You have the right to request that we delete your Personal Information, subject to certain exceptions.

  • Right to Object to Processing: You have the right to object to our processing of your Personal Information.

To exercise these rights, please contact us at Support@syncost.com.

5. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional data protection rights under the General Data Protection Regulation (GDPR). We are the data controller of your information.

  • Right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

  • Right of access: You have the right to request access to the personal information we hold about you.

  • Right to rectification: You have the right to request that we correct any inaccurate personal information.

  • Right to be forgotten: You have the right to request the deletion of your personal information.

  • Right to object: You have the right to object to the processing of your personal information, especially for direct marketing purposes.

  • Right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section.

6. Security

We take reasonable measures, including administrative, physical, and electronic safeguards, to help protect Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We store your data securely in the US Cloud with robust security measures to prevent unauthorized access. We do not sell your data.

7. Data Retention

We retain your Personal Information as long as you use the App. If you remove the App or request that we delete your data, we will do so, subject to any legal obligations we may have to retain certain records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

PT SYNC SOFTWARE TECNOLOGIES JB TOWER 10TH FLOOR, JL KEBON SIRIH NO.48-50, Jakarta, ID Support@syncost.com